Questions, answered clearly.
A few of the things clients often want to know before they begin.
Thoughtful care, by appointmentDo I need to know which facial to book?
Not at all. I will understand what you have been noticing, assess your skin and guide you toward the care that makes the most sense.
Do I need a consultation before my treatment?
For most facials, assessment is part of the appointment. Microneedling requires a more detailed consultation, assessment, education and consent.
Where do you offer appointments?
I currently see clients in North Vancouver and Victoria / Langford, BC. Victoria appointments are offered on selected clinic dates.
Do you require a deposit?
Yes. A 50% deposit by e-Transfer is required to secure an appointment and is applied to the treatment total.
What if I need to cancel or reschedule?
North Vancouver requires at least 24 hours notice. Victoria requires at least 48 hours notice because of travel and advance scheduling.
Can I purchase a gift card?
Yes. Gift cards are available in $50, $100, $150 or a custom amount.
Is lymphatic drainage supposed to hurt?
Manual lymphatic drainage should be gentle, rhythmic and intentional, not painful or aggressive. It supports lymphatic flow and is not a body-sculpting massage.
Do you see clients in Victoria regularly?
Typically twice a month, although dates may vary. Contact me for upcoming clinic dates.
How can I pay?
Payment can be made by e-Transfer or cash. A 50% e-Transfer deposit secures your appointment; the remaining balance is paid at your appointment.
What happens if I am late?
A grace period of up to 15 minutes is allowed when possible. Treatment may be shortened and the original fee still applies. Later arrivals may be treated as a missed appointment. Please read the Appointment & Cancellation Policy.
I am unsure about my foot concern. What should I do?
Send a brief message about what is bothering you. I will let you know whether I can appropriately assist and what the next step would be.
What happens to the information I send?
Only what is needed to arrange your appointment is asked for, and it is used to reply to you. How it is handled is described in the Privacy Policy.